Shipping, Tracking & Returns

Shipping, Delivery & Return Policy – Foot Sport

At Foot Sport, we are proud to deliver our products all over the world so you can enjoy your custom creations wherever you are.

1. Order Processing

Your order is generally prepared within 2 to 3 business days. Personalized orders may take up to 5 business days.

For personalized jerseys or out-of-stock items, processing time may be extended up to 5 business days. However, we strive to minimize the wait.

Important: Personalized items (badges, flocking, patches) cannot be canceled or modified once the order is confirmed, as their preparation will have already begun.

2. Delivery Times

  • France (Metropolitan): 7 to 21 days. Your package will arrive on average within 10 days.
  • Europe: 8 to 21 days.
  • Rest of the world: 10 to 20 business days

We do our best to deliver to you as quickly as possible.

Note: Delivery times may be longer during peak seasons or in exceptional circumstances (strikes, weather, etc.).

3. Tracking Your Package

Please be patient. As soon as your order is shipped, you will receive an email containing your tracking number. You can then track your package directly on the carrier's website.

If the tracking indicates that your package is "in transit" without an update for several days, this is very often normal (especially for international shipments).

4. Responsibility & Customs

Once shipped, responsibility for the package transfers to the carrier. Foot Sport cannot be held responsible for loss, theft, or damage during transit.

International orders may be subject to customs duties and local taxes. These fees are the responsibility of the customer.

5. Countries Eligible for Delivery

France: Metropolitan

Europe: Albania, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.

Other countries: Australia, China, Hong Kong, Indonesia, Israel, Singapore, South Korea, Taiwan, Thailand, United States, Vietnam.

6. Returns & Refunds

All returns must be reported in advance to: contact@foot-sport.com

  • Personalized items (e.g., flocked jerseys, badges, patches) and sale items cannot be returned, exchanged, or refunded.
  • Accessories (tracksuits, jackets, shorts, crop tops, socks, bodysuits, etc.) are not eligible for return.
  • Returns must be made via Colissimo Suivi with signature, in original packaging and in perfect condition.
  • If the product conforms, only a store credit or exchange solution can be offered.

Note: To simplify the purchasing process, we upload images with names already on them so that the buyer can visualize them. However, none of our jerseys are pre-personalized. We personalize each jersey at the request of our customers.

ATTENTION! IMPORTANT POINT TO NOTE:

  • We do not accept exchanges or returns for product(s) showing signs of use, damage, and/or removed or damaged tags.
  • We do not accept exchanges or returns if the product size is not suitable. To avoid any inconvenience, please carefully consult the size guide available on the product page.
  • We do not accept exchanges or returns for personalized product(s) in case of a change of mind.

Refunds are processed within 10 business days.