FAQ


Frequently Asked Questions

All answers to your questions are here.

INFORMATION: Due to high demand related to the 2026 World Cup, shipping times may be slightly longer than usual.

Please also note that we always act with the utmost integrity. We never abandon any of our customers and we are committed to acting with complete transparency and honesty.

We appreciate your patience and thank you for your trust.

The Foot Sport Team

Order & Payment

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and Shop Pay. All transactions are protected by an enhanced security protocol.
Is installment payment available?
This option is not yet available
How does the "Buy 2 Get 1 50% Off" offer work?
Simply add 3 jerseys to your cart. At checkout, the cheapest jersey of the three will automatically be 50% off. No promo code is needed. The 2+1 at -50% offer applies only to a single order. It cannot be combined across two separate orders. Thus, to benefit from it, items must be added and ordered together.
Is there a promotional code?
Yes, you can use the code FREE10 to get a 10% discount on your order. This discount cannot be combined with the "Buy 2 Get 1 50% Off" offer.
I haven't received my confirmation email, what should I do?
Please check your "Spam" or "Promotions" folders. If you still can't find anything, contact us at contact@foot-sport.com with your name and order date.
Can I modify my cart after ordering?
Modifications are possible as long as preparation has not started. Contact us quickly with your order number and desired changes, but this is not guaranteed.
Are there customs fees for certain destinations?
Depending on the country of delivery, customs fees or local taxes may be applied by the competent authorities. These potential fees remain the responsibility of the recipient.

Delivery & Tracking

What is the preparation time?
Order preparation generally takes between 1 and 3 business days. Personalized items may require an additional delay of up to 5 business days.
What are the delivery times?
Patience will be the key word.
For France between 7 and 21 business days after parcel dispatch. Count between 8 to 21 business days for most European destinations and 12 to 21 business days for the rest of the world after parcel dispatch. You will receive your order on average within 12 days.
How do I track my package?
As soon as your order is shipped, an email containing a tracking number will be sent to you. You can then monitor the delivery progress at each stage.
Do you deliver internationally?
Yes, we deliver throughout Europe (France, Belgium, Switzerland, Luxembourg, Germany...) and the Maghreb (Tunisia, Morocco, Algeria). Rest of the world, including French overseas departments and territories (Reunion), also, with 12-18 days after dispatch. Shipping costs are calculated automatically during checkout.
Do you offer express delivery?
We currently only offer standard delivery. For reception before an important date, we recommend ordering sufficiently in advance.
My package arrived damaged or was never delivered. What should I do?
Contact us at contact@foot-sport.com with your order number and, if necessary, some photos of the problem encountered. We will quickly review your case to find a suitable solution.

Returns & Refunds

I want to return my jersey, how does it work?
After receipt, please report any problem encountered with your jersey to contact@foot-sport.com. We will inform you of the procedure to follow to make your request. Conditions: un-worn, unwashed, un-flocked jersey in its original condition. Personalized flocking is not returnable.
How long does it take for me to get a refund?
Once the return is received and verified, the refund is made to the payment method used for the order. The processing time may vary depending on banking institutions (allow 4 to 5 business days).
Sale item

Only full-priced items can be refunded. Unfortunately, sale items are not refundable or exchangeable.

I received a stained or damaged item, what should I do?
Take a few photos clearly showing the problem and send them to our customer service with your order number. We will get back to you as soon as possible.

Products (FAN · MATCH · retro)

Fan, Match, or Retro Version?
Some differences, the category is indicated on each product page.
The Match edition will be more comfortable. The badge and upper bands are vinyl. It is made from a lighter, higher quality material, ideal for more comfort.
The fan edition has inward seams, the most durable option remains the Fan edition since the player edition is intended to be worn for one match and only one match.
Retro: Jerseys inspired by significant eras and emblematic seasons.
Flocking & Badges

Opt for flocking identical to that worn by players on the field.

Info: If you want a specific badge, please leave a note in your cart

We offer 3 types of flocking to simplify your experience:

  • Champions League Badges (Club),
  • Nations Badges (For National Teams, current competition),
  • Champions League Badges (Club).
How do I know what type of jersey I am buying?
If you have any doubt about a specific model, write to us at contact@foot-sport.com with the product link.
Do the photos correspond to the product received?
Yes. We strive to present our products as accurately as possible. However, slight color variations may appear depending on the screen used.

Personalized Flocking

How to add name + number flocking?
Directly via the "Personalize" option on the product page, you can choose your own Name + Number
Can I preview my flocking before paying?
Yes, a preview will be displayed in your cart before validation. We always recommend carefully checking the entered information before finalizing your order.
What characters can be used?
Alphabetical letters and numbers are accepted in most cases. Some special characters may not be compatible depending on the chosen model.
What font is used for the flocking?
We use the official font of the corresponding season and competition.
Can I add flocking after my order?
No, flocking must be ordered at the same time as the jersey.

If you forgot, as long as your order hasn't shipped yet, quickly email us at contact@foot-sport.com. We will do our best to add it before preparation (not guaranteed).

Can jerseys with badges and/or personalized badges be returned?
Personalized items are made to order, so they cannot be returned or refunded.

Sizes & Fit

How do I know my size?
We recommend taking your usual size. A size guide is available on each product page to help you make the right choice. If you are looking for a looser fit, choose the next size up. For a closer fit, choose the next size down.
For the Match version, take one size above your usual size.
Do you offer child and adult sizes?
Yes. Several models are available in child and adult sizes. Available options are indicated directly on each product page.
Will my jersey shrink when washed?
We recommend washing at low temperatures, with similar colors.
How does the women's fit run?
The cut is slightly more fitted for the women's version. If you're looking for a closer fit, take one size smaller than your usual size.

Account & Brand

Is Foot Sport a reliable shop?
Foot Sport is reliable, and your payment is 100% secure. Our customer service is always reachable.
How to contact you?

You can reach our team at the following address:

contact@foot-sport.com

We do our best to respond as quickly as possible.

Can I view my order history?
You can find your orders directly in your email inbox or by contacting us via email.
Can I modify the use of my personal information?
For any specific request, contact our team.
Do I need to create an account to order?
No. You can place an order without creating an account. However, a customer account remains convenient for tracking your orders more easily.

Customer Service & Care

I received the wrong item. What should I do?
Contact us with your order number and attach some photos of the received product. We will quickly review your case to find a suitable solution.
My item arrived with a defect, what should I do?
Send us photos clearly showing the problem encountered. Our team will analyze your request and propose an appropriate solution.
How to wash my jersey to make it last?

To keep your jersey looking perfect for a long time, follow these care tips:

  1. Always wash it inside out in cold water.
  2. Maximum temperature: 20°C on a delicate cycle.
  3. Do not tumble dry.
  4. Avoid bleach and fabric softener.
  5. Never iron directly on the flocking. If necessary, iron only inside out.
I'm ordering a gift, do you have gift cards?
All our gift cards are available here: https://www.foot-sport.com/pages/nos-cartes-cadeaux

Contact us:
If you haven't found the answer to your question, please send us an email at contact@foot-sport.com

Thank you for your trust