+4,000 REFERENCES | BUY 2 ITEMS, GET THE 3RD FREE 🎁𝗕𝗨𝗬 𝟮 𝗜𝗧𝗘𝗠𝗦, 𝗚𝗘𝗧 𝗧𝗛𝗘 𝟯𝗥𝗗 𝗙𝗥𝗘𝗘 🎁
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FAQ
Frequently Asked Questions
Find all the answers to your questions here.
INFORMATION: Due to high demand related to the 2026 World Cup, shipping times may be slightly longer than usual.
Please also be aware that we always act with the utmost integrity. We do not abandon any of our customers and we are committed to acting with complete transparency and honesty.
We appreciate your patience and thank you for your trust.
We accept major credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and Shop Pay. All transactions are protected by an enhanced security protocol.
Is there an installment payment option?
This option is not yet available
How does the "Buy 2, Get 1 Free" offer work?
Simply add 3 jerseys to your cart. At checkout, the cheapest jersey of the three will automatically be free. No promo code is required. The 2+1 free offer applies only to a single order. It cannot be combined across two separate orders. Therefore, to benefit from it, the items must be added and ordered together.
In other words, the "2 + 1 free" offer is valid only for 3 items added to the same order. It cannot be applied to two separate orders.
Is there a promo code available?
Yes, you can use the code FREE10 to get a 10% discount on your order. This discount cannot be combined with the "Buy 2, Get 1 Free" offer.
I didn't receive my confirmation email, what should I do?
Be sure to check your "Spam" or "Promotions" folders. If you still can't find anything, contact us at contact@foot-sport.com specifying your name and the date of your order.
Can I modify my cart after ordering?
Modifications are possible as long as preparation has not begun. Contact us quickly with your order number and the requested changes, though this is not guaranteed.
Are there any taxes or customs duties for certain destinations?
Depending on the delivery country, customs duties or local taxes may be applied by the relevant authorities. Any such fees remain the responsibility of the recipient.
Shipping & Tracking
What is the processing time?
Order preparation generally takes between 1 and 3 business days. Personalized items may require additional time of up to 5 business days.
What are the shipping times?
Patience is key.
For France, between 7 and 21 business days after the package is shipped. Expect 8 to 21 business days for most European destinations and 12 to 21 business days for the rest of the world after the package is shipped. You will receive your order in an average of 12 days.
How do I track my package?
Once your order is shipped, an email containing a tracking number will be sent to you. You will then be able to check the delivery progress at each step.
Do you ship internationally?
Yes, we ship throughout Europe (France, Belgium, Switzerland, Luxembourg, Germany...) and the Maghreb (Tunisia, Morocco, Algeria). We also ship to the rest of the world and the French overseas territories (Réunion), with delivery 12-18 days after shipment. Shipping costs are calculated automatically at checkout.
Do you offer express shipping?
We currently only offer a standard shipping method. For receipt before an important date, we recommend ordering well in advance.
My package arrived damaged or was never delivered. What should I do?
Contact us at contact@foot-sport.com with your order number and, if necessary, some photos of the issue encountered. We will quickly review your case to find a suitable solution.
Returns & Refunds
Non-conforming or defective product
If the product is defective or non-conforming, only a store credit or exchange solution can be offered.
How long does it take to get a refund?
Once the return is received and verified, the refund is processed via the payment method used for the order. The timing may vary depending on the banking institution (allow 4 to 5 business days).
Items on sale
Only items at regular price can be refunded. Unfortunately, items on sale are neither refundable nor exchangeable.
I received a stained or damaged item, what do I do?
Take some photos clearly showing the problem and send them to our customer service along with your order number. We will get back to you as soon as possible.
Products (FAN · MATCH · Retro)
Fan, Match, or Retro version?
There are a few differences; the category is indicated on each product page.
The Match edition will be more comfortable. The badge and upper bands are made of vinyl. It is made from lighter, higher-quality material, ideal for better comfort.
The Fan edition has seams on the inside; the most durable option is the Fan edition, as the Player edition is designed to be worn for only one match.
Retro: Jerseys inspired by significant eras and iconic seasons.
Customization & Badges
Opt for the same customization as those worn by players on the pitch.
Info: If you want a specific badge, please leave a note in your cart. If there is an incompatibility in the choice of badge for a club and no note is left by you, we will replace it directly with the Champions League or League badge. If there is an incompatibility in the choice of badge for a Nation and no note is left by you, we will replace it directly with the World Cup or Qualifier badges or the last title won by the nation in question.
We offer 3 types of customization to simplify your experience:
Champions League Badges (Club),
National Team Badges (For national teams, current competition),
Champions League Badges (Club).
How do I know which type of jersey I'm buying?
If you have a doubt about a specific model, write to us at contact@foot-sport.com with the product link.
Do the photos match the product received?
Yes. We strive to present our products as accurately as possible. Slight variations in color may occur depending on the screen used.
Customization
How do I add a name + number customization?
Directly via the "Customize" option on the product page, you can choose your own Name + Number
Can I check the rendering of my customization before paying?
Yes, a preview will be displayed in your cart before confirmation. We always recommend carefully checking the information entered before finalizing your order.
Which characters can be used?
Letters of the alphabet and numbers are accepted in most cases. Certain special characters may not be compatible depending on the model chosen.
What font is used for customization?
We use the official font of the corresponding season and competition.
Can I add customization after my order?
No, the customization must be ordered at the same time as the jersey.
If you forgot, as long as your order hasn't left yet, write to us quickly at contact@foot-sport.com. We will do everything we can to add it before preparation (not guaranteed).
Can jerseys with badges and/or custom badges be returned?
Since personalized items are made to order, they cannot be returned or refunded.
Sizes & Fit
How do I know my size?
We recommend choosing your usual size. A size guide is available on each product page to help you make the right choice. If you prefer a looser fit, go one size up. For a closer fit, choose the smaller size.
For the Match version, take one size above your usual size.
Do you offer child and adult sizes?
Yes. Several models are available in child and adult sizes. The available options are indicated directly on each product page.
Will my jersey shrink in the wash?
We recommend washing at low temperatures with similar colors.
How does the women's fit run?
The fit is a bit more tapered for the women's version. If you are looking for a closer fit, take one size smaller than your usual size.
Account & Brand
Is Foot Sport a reliable store?
Foot Sport is reliable, and your payment is 100% secure. Our customer service is always reachable.
You can find your orders directly in your email inbox or by contacting us via email.
Can I change how my personal information is used?
For any specific requests, please contact our team.
Do I need to create an account to order?
No. You can place an order without creating an account. However, a customer account is convenient for tracking your orders more easily.
Support & Care
I received the wrong item. What should I do?
Contact us, providing your order number and attaching a few photos of the product received. We will quickly review your case to find a suitable solution.
My item arrived with a defect, what do I do?
Send us photos clearly showing the problem encountered. Our team will analyze your request and offer an appropriate solution.
How do I wash my jersey to make it last?
To keep your jersey in perfect condition for a long time, follow these care tips:
Always wash inside out in cold water.
Maximum temperature: 20°C on a delicate cycle.
No tumble drying.
Avoid bleach and fabric softeners.
Never iron directly on the customization. If necessary, iron only on the reverse side.